What is the difference between on-Street and off-street parking?

Parking on public roads and in some other areas which are covered by local bylaws is usually monitored and enforced by public authorities who are able to issue fines for contraventions.

Parking on private land is different, charges that are imposed by parking operators are usually based in contract (either as damages or consideration) or on the law of trespass.

Parking on public roads and in some other areas which are covered by local bylaws is usually monitored and enforced by public authorities who are able to issue fines for contraventions.

Because of this, the law surrounding the enforcement of private parking charges is very different to the law that covers parking fines. If you park on land which is privately owned then the land owner or a person acting with their authority may place signs on the land for the attention of those that use it. It is your responsibilty to familiarise yourself with any parking condtions as, by parking your vehicle there, you may be taken as having agreed to those conditions.

How can a private company get my private details?

The law allows anybody with ‘reasonable cause’ to do so to apply to the DVLA for the details of the registered keeper of a vehicle. Parking Operators are able to apply for such details in order to recover unpaid parking charges.

The DVLA take their responsibilities very seriously and will only release this information to Parking Operators if they can demonstrate their case for needing it and if they are a member of an Accredited Trade Association.

If you would like to learn more about data release, please visit the DVLA website by following this link:

https://www.dvla.gov.uk/dvla/data.aspx

I want to appeal against a charge?

The Parking Operator may have an internal appeals procedure. Reputable companies, who are members of an ATA, are required to inform people about their appeal procedures at the time that they issue a charge and also about any independent appeals procedures that they have.

The IAS is administered by the IPC but the decision as to whether to allow or reject your appeal is made by a completely independent adjudicator who is a current practicing lawyer and who is not allowed to excercise any bias in favour of the motorist or the operator.

If you want to appeal against a charge, you should visit this page.

Can the IPC or IAS give me any advice?

Neither the IPC nor the IAS is able to provide legal advice to motorists. If you need help you should seek independent legal advice.

If you need a solicitor you can visit the Law Society website which can be found here.

I want to complain about a parking operator?

If you feel that a parking operator who is a member of the IPC has breached the Code of Practice, then you can make a complaint against them. To do so you must write to us at the address below giving full reasons for the the complaint. Upon receipt, the IPC will investigate the matter and may take disciplinary action if it is appropriate. The IPC’s decision is final in such circumstances.

Please note, the IPC will not consider complaints about individual parking charges, only where an operator is said to have breached the Code. If you have a grievance about a parking charge then you need to consider appealing against that charge – not making a complaint

If you want to appeal against a charge, you should visit this page.

How can I purchase a parking permit?

You can purchase permits online from our website here

What is your refund policy for permits?

If you need to cancel your permit for any reason then you must inform us within 14 days, you then have 14 days to return your permit to us.

We will then issue you with a refund for the cost of your permit as per the UK distance selling regulations, however you are responsible for the cost of returning the permit back to us.

Please ensure that proof of postage obtained when returning your permit, we will not be able to issue a refund where the permit is not returned and there is no proof of postage.